There is a special tool that is designed to remove the arms without damaging anything. It looks like a "U" with a bolt screwing thru it and flanges that fit under the arm--turn the bolt down onto the wiper arm mounting stud and it forces the arm off. Big problem here--had the same thing happen to me. Went to the dealer It was like the tool was located on Mars or something. Went to all the local parts houses and they had no idea what I was talking about. Maybe you can find it on the Internet. If you find it, it will pop those arms off really slick.
I think no one knows what this thing is, becuz they are hoping if you can't fix the arms, then a new car will take care of that problem without any work on your part...or their's.